Maravida Hotel and Resort

How do I request a refund for my visit? The noise in our room is unbearable. We are getting readings of 75-80 decibles on average in our bedroom peaking at 95 decibles at 12:15am from the fireworks over our room which we were not previously informed of. I asked the front desk if there is anything they can do about the noise or if they could at least provide us with ear protection so we could fall asleep since the party and noise continue until 2:30am. He told me to put toilet paper in my ears but they don’t have anything and everywhere is closed so I can’t buy any. The service is horrendous, the lack of empathy is astounding, and the management is greedy. Some other experience were when I asked about laundry service and was informed it would cost $81 to wash 10 pairs of underwear, 2 pairs of shorts and 4 shirts. I asked the local laundry service and they will wash it for $10. Pure greed. Additionally, there was a miscommunication between the booking agency and the hotel when I tried to modify my 8 day reservation and turn it into 6 or 7 days so I could visit the mountains with my wife. The change was made online but I was later informed by the hotel they didn’t approve it and I would not be getting my money back and would have to pay for those nights again due to the error. It was only after three calls with greedy management that they agreed to reinstated those nights instead of having me pay for those nights again. Their location is great, food is great, but their drinks are ok at best and extremely expensive. The showers are lukewarm at best. Additionally, their complementary surfboards are in terrible condition.

This boutique hotel is spotless, air-conditioned, and the staff are friendly and helpful. Breakfast was excellent, with both a buffet and à la carte options included in the price. The location is fantastic—very close to the beach—with a lovely pool and beautiful views. One thing to note: on Friday nights the hotel hosts its well-known party (running for over 20 years) from 9 p.m. until nearly 3 a.m. It includes fireworks that sounded like they were right outside my door! At check-in, they do ask you to sign a form confirming you’re aware of the party hours, so just be prepared if you’re staying on a Friday.

Alert ‼️ we enjoyed the location of the hotel and walked everywhere and felt safe. The view from our room was lovely! We were aware of the party every Friday night by the pool, but in room 303 it sounds like your bed is in the middle of the dance floor. Our AC was broke the first 2 days (which they replaced), so it was hot and no sleep Friday and Sunday night made our stay difficult. If you are not into loud bass until 3 in the morning I would stay somewhere else. You will sign that you understand the parties are happening and you can’t get a refund so just wanted others to be aware….. especially when we spent $2000+. We are not people who ever complain either!