Hotel The Palms

We stayed here for a few days and the location was awesome just by the beach and near everything! The front desk staff were always very friendly and it was helpful that there was a little store attached so we could grab any last minute necessities. There is free breakfast and we had awesome fruit plates each morning. The pool was nice too! Our room was very small but it worked for what we needed and it looked like there were other larger rooms - we were offered a bigger room with one bed but as it was myself and my sister we declined. We arrived very early and they held our luggage for us which was nice.

We only came for the restaurant and did not stay at the hotel. The restaurant had a great atmosphere but service was slow and my burger was not good. It was extremely greasy so much so that my bun was completely soaked. The onion rings were so caked in batter that I couldn't really eat them as they were hard and quite big to eat. I think the others at my table enjoyed their food. I would not recommend the burger.

First of all let me start with i absolutely LOVE Costa Rica however, this was my first time staying in Coco in this hotel and I was severely bitten by bed bugs during my stay over Thanksgiving. It took me this long to make a review because I was trying to handle this behind the scenes and I even asked them to simply check my room 38 and grant me a refund for the miserable experience. The hotel refused to acknowledge or honor a refund despite me telling the front desk at check out as well as having Priceline reach out on my behalf. I stayed in room #38 on Thursday November 27th-29th. The front desk guy told me I was bitten by mosquitoes however, being a nurse, I knew for certain these were not mosquito bites! I had the classic "breakfast, lunch and dinner" pattern bites only on my right side on which I sleep. I was bitten on my arm, finger, torso, and buttocks. The bites turned into cellulitis and landed me in urgent care for treatment as well as a month later the scars are still on my arms. I'm super disappointed at how this was handled and although I love CR I will never be staying here again and encourage anyone staying to be aware that you may leave with bedbugs, specially room 38. As a brand this should have been handled differently and acknowledged as a urgent situation.