Hotel Diversion Tropical at Playa Conchal

Me and my friend both stayed here for 8 nights. And honestly this hotel is one of the best places I have ever been too. We were two females as well and felt sooooo safe!! The staff were also so nice, the property is very well looked after and you can see that!! Super clean and cute!! The hotel owner also gave us recommendations for activities which were amazing (shout out mojo surf school) and we had a lovely conversation with her and we can see she has a lot of pride in this place. This is not your typical “all inclusive” (which I don’t like staying at all inclusive), this place is SO MUCH BETTER!!! We wanted a vacation that was quiet, and really within the culture and Playa Brasilito is the perfect place to meet locals and learn and enjoy all in between. This was our first time in Costa Rica and this hotel really set the bar high. I think most of the reviews don’t do this place justice, not once was there ever major issues. The breakfast is also SO YUMMY!!!! I would stay here over and over again, so sad it’s over. Thank you so much to Jodee and her team!! We will be back!!!

Great, spotless room with air conditioning and mini fridge, pretty good kitchen and a cute pool. Nicely located outside the crowded area but still close enough to the beach. 75$ per night is outside my usual backpacker range for a private room but the quality justifies the price without any question.

I do not even know where to start. But I will say RUN. This has been the worst hotel experience. We have ever had an all of our travels. Upon arrival, we came to check into our room that we had paid in full for. The room was flooded with the rain from that day, the fridge was so old and rusted that the only way to keep it closed was to put a chair in front of it. The beds where so small and the one that we needed to pull from under the bed was soaked with water. There was no water what so ever to take a shower or to even rinse the sand from our beach day. The towels provided looked so old and they were a dark color which in our mind from so many traveling experiences that only means those towels or the bedding aren't washed at least with bleach to remove any germs from other guests. We told the receptionist that there was no way we could stay and we would like a refund. She asked why as if she didn't see with her own eyes what was right in front of her. While smirking and laughing at us she said she couldn't give refunds that only the owner that was in the US was able to provide us a refund. Confused of why there wouldn't be someone with authority to deal with this type of situations we asked her to please contact the owner and she gave us two fake numbers that we called and verified not knowing that in the front of the building there's a sign that says the owners number since she has the place up for sale. The owner gave a ridiculous excuse of how she wasn't able to provide a refund becauss she was in the middle of the desert and had no reception yet she had reception to be able to send a Whatsapp message and we all know how that works but i guess she thought we were stupid enough to believe her ridiculous lies and excuses. Having our elderly mother and our two year old wet, dirty, and hungry we decided to go to the place next door and check it out. WOW AMAZING 10000X BETTER. Once we had them set at the other place we came back to see if there was any response from the owner about our refund. The response was so vulgar, disrespectful, unprofessional and very disappointed with foul words and so unconscious of our situation. It wasn't till I let the receptionist know I had recorded the message the owner had sent and that we had contacted our lawyer and we were also going to have a news station come to their hotel to report this horrific place and experience that we received our refund. The time waisted and the horrible experience we had from 2:00pm till 10:00pm we wouldn't wish for anyone else to go through this nightmare. Please look else where and do not waste your money in this horrible place. No wonder owner is selling because not knowing to run a place and not having any respect or people sympathy or skills will definitely have you in the ruin real quick. If I could give this place a -100 I would.